Last updated Aug 14, 2026
This policy covers Treckme room-based monthly and annual subscriptions, billing corrections, cancellations, refunds, and protected legacy purchases.
Trials and subscription billing
The 30-day trial does not require a payment method. New paid subscriptions are billed monthly or annually through Razorpay. Public prices are before GST and include unlimited bookings for normal property operations.
Refund eligibility
Refunds may be approved for a confirmed duplicate charge, billing error, or where required by applicable law. Fees for a subscription period that has already started are generally non-refundable unless required by law or agreed in writing.
Cancellation
You may cancel at any time. Cancellation takes effect at the end of the current paid period and access continues until then. Failed recurring payments follow provider retries and a seven-day grace period.
Disputed Charges
If you believe that a charge for our service is incorrect or unauthorised, please contact our billing team at billing@treckme.com to resolve the issue. We will investigate and address any legitimate concerns promptly.
Legacy customers
Customers who purchased booking credits before subscription pricing retain their remaining credits and original terms. They are not automatically converted or expired; migration requires the customer's explicit request and founder approval.
Contact Information
If you have any questions or concerns about our refund policy, please contact our billing team at billing@treckme.com
